More talks in the program:
09:00 - 17:00
In this day-long workshop, Jeff Sussna teaches you how to transform operations teams into user-centered service providers. He introduces a powerful method for discovering the promises you make to your users, and continuously improving your ability to keep those promises. He shows you how to incorporate promise discovery into existing practices such as:
- agile planning and retrospectives
- blameless incident reviews
- resilience design
- security and compliance
Content & Process
Delivering quality IT platforms requires more than deploying robust systems. The bigger challenge is transforming operations teams into user-centered service providers. To be successful, teams need to expand their focus beyond delivering technical features. True quality comes from helping people use your platform to accomplish their goals.
This workshop introduces Promise-Driven Design, a powerful technique for organizing work around customer outcomes. Promise-Driven Design brings together Agile, DevOps, and Design Thinking perspectives. Platform teams can use it to discover:
The functional & non-functional promises you make to your users
Whether they’re the right promises to make
How to maximize your ability to keep them (or repair them if they get broken)
Making your promises visible lets you continuously improve your ability to understand and serve your users’ needs. It incorporates the entire customer journey, from onboarding and support to monitoring and outage management. It provides a unified focus on functional and non-functional quality and resilience.
Audience & Requirements
This workshop is ideally suited for IT teams facing the challenge of enabling robustness and agility across complex systems and organizations.